Our normal support hours are Monday through Saturday, 9am to 5pm IST.
For order inquiry:
For Returns, Refunds and Exchange:
While you wait, there is live chat on website that can help you right away, check it out! If you’re catching us outside of our support hours, we promise to get back to you as soon as we’re back!
LetterNote has a returns policy. We will gladly accept any unused product in its original packing within 15 days of delivery. On returns, we reserve the right to send you a replacement or give you equivalent store credit.
Please allow approximately 1–2 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
In which cases can I return the product?
Products can be returned in these two conditions:
1. You have received a damaged product: A product can get damaged in transit and while we do ensure best possible quality controls, sometimes a damaged product might go unnoticed.
2. Mismatched product delivered, in terms of style, color and / or size.
What is the returns procedure?
If you want to return any product because of any of the above two reasons, please get in touch with our Customer Service within 48 hours from the receipt of delivery. You can get in touch with our Customer Service by sending us an email to email@example.com or call us on 011-395-86714 between 10 a.m. and 7 p.m (Monday – Saturday)
We will send you a return confirmation email. Please use a track-able and reputed courier company for the return. We must receive the return shipment within 10 days of issuing the authorization email.
Once we received the returned products and after inspecting the condition (products should be in original packaging and un-used condition), we would either send you a replacement OR issue you a refund for the same through a store credit within 7 days. No cash refunds are made.
Refund amount for all returned products will be credited only in the form of Store Credit. For each returned product, a store credit will be issued of the same amount.
Gift card purchases will be refunded in the form of another gift card.
LetterNote is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
Who pays the postal/shipping charges for the returned goods?
The customer pays the return shipping charges. We do not reimburse the shipping charges.
Terms & Conditions for Return:
- The final decision on whether a returned item will be approved or rejected lies completely with LetterNote’s Quality Assurance Team.
- The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentations, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
- The product you're returning must be unused, unwashed and in its original condition. If it is used, damaged, soiled or altered, the return won't be processed and the items will be sent back to you.
- PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR SOILED CONDITION.
- Products in sets cannot be returned individually.
- If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same.
- Please note that the products might look different from the ones you see on the website.
- If you have not received the complete order or there are any discrepancies from what you had ordered, please contact our Customer Care within 48 hrs from the date of delivery to report the issue. No request will be entertained if concern is not raised within this stipulated period.
Shipping an item back to LetterNote:
A-227, First Floor
Okhla Industrial Area Phase 1,
New Delhi-110020 India
Phone no.: 011-395-86714
To make an exchange for the same item in a different size or color:
If you are making an exchange for the same item in a different size or color, you will not be charged for reshipment of the item to you.
But the customer will pay the return shipping charges for the original products. We do not reimburse the shipping charges for the already sent products.
To make an exchange for a different item:
If you are making an exchange for a different item, an additional shipping fee will be applied to your new order.
If the cost of your new item is less than that of the item you originally ordered, your original method of payment will be credited the price difference, minus the applicable new shipping fee.
If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee.